Andrea S. Bolan Résumé

e-mail: admin@asjohnston.com

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HIGHLIGHTS / QUALIFICATIONS

Dedicated and enthusiastic professional offering web design, development, management, maintenance, and technical writing/research skills. Motivated self-starter and quick learner with proven ability to tackle challenges and provide creative solutions. Significant experience and strengths include:

• Web Design and Development
• Project Management and Document Change Management
• Technical Writing
• Web Server Administration (DNS, FTP, Web, SMTP, Security, Statistics)

• Developed various web applications using ASP
• Administered DNS for 125+ domains
• Managed IIS 6 (Web, FTP, Indexing)
• Designed, developed, and implemented database-driven content and content management tools for multiple Web sites
• Wrote and tested instructions for Media Tool Manual and multiple Web site content management tools
• Deployed online banner ads to vendors for Arkansas Parks and Tourism campaigns
• Produced and distributed various e-newsletters
• Provided technical support to clients for Web, Email, and FTP
• Estimated time and budget for project development
• Managed WebStar (Web, FTP, Indexing)

• Designed and developed web site, added database-driven content using SQL Server

• Added database-driven content using SQL Server and Access to multiple web sites

• Designed and developed web site

• Designed and developed web site

• Designed and developed web site

• Designed and developed membership database and interface using Microsoft Access to track dues

• Wrote advocacy letters to state officials
• Compiled information on visually impaired advocacy groups
• Wrote, edited, and distributed monthly newsletter

• Designed, developed, and implemented the Criminal Justice Institute (CJI) web site
• Researched and wrote technical documentation, including documents on information technology initiatives
• Added database-driven content to the Information Technology Initiatives: Justice Integration web site (http://www.it.ojp.gov):
  • Revised the "What are the Standards?" section
  • Developed a web application (with search capability) that lists colleges and universities in the United States offering computer science and/or information technology programs
  • Created the "What Is Critical for Success? - State Profiles" section and image map

• Managed twenty (20) internal web sites for Emerging Application Development Project Team (Orion) and/or E-CORE, an e-business application
• Researched and implemented various web application software, including Statistics Server 5.0
• Designed, developed, and implemented Issues Database web application that was used by Orion team to track and generate various product development reports
• Designed and developed various wizards to illustrate Orion's core functionality
• Configured and managed Microsoft Internet Information Server 4.0 and Microsoft NT Server 4.0 on development and production web servers
• Installed and configured Rational ClearCase Server 4.0 and provided support to Orion team

• Managed root and Technical Library web sites for Emerging Application Development Team
• Conducted a comparative study of various internal web sites and their structure, design, usage, and coding
• Wrote online technical documentation for Orion functionality and ClearCase installation procedures
• Installed and configured Rational ClearCase Server 4.0 and provided support to Orion team

• Mentored three technical writers new to Advanced Loan Systems (ALS)
• Wrote technical documentation for ALS
• Wrote procedures for the RSEC Tracking System (RTS), a comprehensive issues tracking database
• Created and implemented various organizational tools used by ALS writers, such as tracking methods, skills outline, and step-by-step daily tasks and functions
• Wrote procedures for new technical writers

• Assisted with grant writing and development of state funding plan
• Wrote support letters for grant proposals
• Developed and distributed first DSB Employee Handbook
• Compiled information on scholarship resources to be used by clients
• Compiled statistics and generated reports to track staff development using training database
• Coordinated supervisory training and managed records for staff development
• Served as information specialist for DSB staff statewide regarding procedures

• Compiled statistics and generated reports for Vocational Rehabilitation Counselors
• Managed client and vendor files
• Performed bookkeeping and general administrative tasks

• Organized department library
• Compiled information on graduate programs which was used as a resource for graduate students

• Interviewed specialists and wrote community-focused articles for publication with circulation of 28,500, i.e. Earth Day and area history pieces
• Initiated Junior Globe section
• Assisted photographer

• Served on Auxiliary Committee
• Participated in the annual Meals-on-Wheels Auto Show
• Participated in the annual Greek Food Festival

• Assisted with props, costumes, and bulk mail outs
• Created the theater's mailing list database, using Microsoft Access 2000
• Analyzed and solved problems/obstacles concerning fund raising and technical support
• Edited materials for Staff Secretary

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